Last updated: November 2026
Privacy Policy
Feglah helps restaurants get better prices on food and supplies. You text us what you need in iMessage. We ask distributors near you for offers, show you the best ones and connect you with the one you pick. This policy explains what we collect to do that, who sees it and the choices you have.
"Feglah", "we" and "us" mean DHCB, Inc.. "You" means anyone who texts us, uses our website or works with us as a distributor.
The short version
- We only use what you tell us to get you offers and connect you with a distributor.
- Distributors see what you want priced and roughly where you are. They see your name, business and number only after you pick their offer or ask to hear more.
- We never sell your information or show other businesses what you pay.
- Reply STOP any time to stop messages. Ask us to forget something and we will.
1. What we collect
When you text us (restaurants)
- Who you are: your phone number or Apple ID email, your name and your role (for example owner or chef), if you tell us.
- Your business: its name and address. When you name your place or share a map link or location pin, we look it up on Google Maps to confirm it, and we may show its public Google photo back to you.
- What you buy: products, amounts, what you pay now, when you need them, delivery windows and how you like to pay.
- Files you send: photos, PDFs and invoices. We read invoices to pull out the supplier, date, products, pack sizes and prices.
- Voice notes: we turn them into text on our own servers, not with an outside service. We keep the audio and the text with the chat.
- Your messages: everything you send us, including reactions such as a heart on a card, and replies to cards.
- Your choices: whether you agreed to occasional check-ins, the exact question we asked, and any opt-out.
When you work with us as a distributor
- The phone number you enter on our website, and the number you text us from.
- Your business name, logo, contact person, product catalog and prices, delivery areas (ZIP codes), delivery days, order minimums, cutoff times and payment terms.
- The offers you send and what restaurants do with them.
When you visit our website
Our web servers keep standard logs (IP address, browser type, the page you asked for and the time) to keep the site running and secure. Our website does not use advertising or tracking cookies.
What we do not collect
We do not collect card or bank details. Payment for food happens directly between you and the distributor, outside Feglah.
2. How we use it
- To understand your order and ask the right questions, such as what you pay now or by when you need it.
- To confirm your business and find distributors that deliver to your area.
- To send your request to distributors, collect their offers and compare the same products in the same units.
- To show you offers as cards, and to connect you with the distributor you pick.
- To follow up once when something is unfinished, and to send occasional check-ins only if you agreed to them.
- To check prices from invoices you send. We may compare your prices with the middle price paid by at least three other restaurants. We never show anyone your prices or name, and we never show you anyone else's.
- To look after the service: fix problems, prevent misuse, measure quality and improve our replies.
- To meet legal obligations and enforce our terms.
3. AI and our team
An AI assistant reads your messages and files and writes most of our replies. Our team can see every conversation. They answer questions the assistant passes to them, prepare offers and step in when needed. The assistant can make mistakes, so please check prices and details before you order.
We use AI providers through their business services under contracts that limit how they may use your data. They do not use it to train their own models. We use conversations, with names and numbers removed where we can, to test and improve our own assistant. We do not sell them.
4. Who we share it with
| Who | What they see |
|---|---|
| Distributors we ask for offers | The products, amounts and timing you want priced, and your area (for example a city or ZIP code). Not your name, number or what you pay now. |
| The distributor you pick | When you choose an offer or ask to learn more: your name, business, address and phone number, so they can contact you and set things up. |
| Restaurants (for distributors) | Your business name and logo, the products, prices, delivery terms and minimums in your offers. |
| Service providers | Only what they need to run their part of Feglah (see section 5). |
| Legal and safety | When the law requires it, or to protect people, our users or Feglah from fraud or harm. |
| A buyer of our business | If Feglah is merged or sold, under this policy or one at least as protective. |
We do not sell or "share" personal information as those terms are used in California law, and we do not use it for third-party advertising.
5. Service providers
| Provider | What for |
|---|---|
| Apple (iMessage) | Carries our messages. Apple's own privacy policy applies to iMessage. |
| Anthropic (Claude) | The AI that reads messages, invoices and photos and drafts replies. |
| Google Maps Platform | Looking up and confirming business locations and photos. |
| Contabo | The servers our system and database run on. |
| Cloudflare | Website delivery and protection. |
| OneSignal | Alerts to our own team's devices about new conversations. |
Each provider only gets what it needs for its job and is bound by its own terms and privacy commitments.
6. Texts, check-ins and STOP
- We only message you after you text us first, or after you entered your number on our website as a distributor.
- Check-ins (for example "any orders this week?") are sent only if you said yes to them. We send them no more than about once a week, never during your quiet hours, and we stop if you ignore a few.
- Text STOP (or STOPALL, UNSUBSCRIBE, CANCEL or END). We will ask once to confirm, and when you reply YES we stop all messages. Text START to come back. You can also just say "no more check-ins".
- Your carrier's message and data rates may apply.
7. How long we keep it
- Your profile, business details and chat: until you ask us to delete them or we close your account.
- Finished requests and offers: they become your order history, which helps us find you better prices later.
- Records of how our AI handled each message: about 1 year.
- System logs and alerts: about 90 days. Records of what our staff did: about 2 years.
- Backups: deleted data can stay in our encrypted backups for up to 12 months before the backup itself is deleted.
Messages also stay in the Messages app on your own phone and on the Apple device we use to send and receive iMessages. When you ask us to delete your data, we also delete your chat from that device within 30 days.
8. Your choices and rights
- Forget something: text us, for example "forget my address", and we remove it and won't ask for it again.
- See, correct or delete your data: email [email protected] or text us. We may ask you to confirm it's you, and we reply within 30 days.
- Stop messages: text STOP (see section 6).
- Complain: you can contact your local data protection authority or attorney general.
If you delete your data, we can't keep looking for offers for you, and distributors you were already connected with keep their own records under their own policies.
9. Security
We protect your data with encrypted connections (HTTPS), access limited to staff who need it, two-step sign-in for staff accounts, logs of who did what, and regular encrypted backups. No system is perfectly secure. If a breach affects your personal information, we will tell you as the law requires.
10. Where data is stored
Our servers are run by Contabo. Some providers above process data in the United States. When data moves between countries, we use the safeguards the law requires.
11. US state and international rights
Depending on where you live, for example in California or another US state with a privacy law, or in the UK or EU, you may have the right to know, access, correct, delete or move your data, to object to or limit some uses, and not to be treated differently for using these rights. Email [email protected] to use any of them. You can also have someone you authorize make a request for you. Feglah is for businesses, so much of what we hold is business contact information, which some laws treat differently.
12. Children
Feglah is a service for businesses and is not meant for anyone under 18. We do not knowingly collect information from children. If you believe a child has sent us information, contact us and we will delete it.
13. Changes
If we change this policy, we will update the date at the top. If a change matters, we will tell you by text or on our website before it takes effect.
14. Contact us
DHCB, Inc.
Delaware, USA
Email: [email protected]